9a jili Privacy Policy

1. Introduction

1.1 9a jili is committed to protecting the privacy and security of your personal information. We understand that Filipino players trust us with sensitive data, and we take that responsibility seriously.

1.2 By registering for an account, accessing the 9a jili platform, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

1.3 This Policy applies to all personal data collected through the 9a jili website, mobile applications, customer support channels, and any other touchpoints through which you interact with us.

2. Data We Collect

9a jili collects the following categories of personal data:

• Identity Data: Full name, date of birth, gender, nationality, and government-issued identification numbers (e.g., PhilSys ID, passport, driver's license, SSS/GSIS number).
• Contact Data: Email address, mobile number, and residential address (including barangay, city/municipality, province).
• Financial Data: GCash account details, PayMaya account details, bank account information (BPI, BDO, Metrobank, etc.), transaction history, deposit and withdrawal records.
• Account Data: Username, encrypted password, account preferences, gaming history, bonus usage, and session logs.
• Technical Data: IP address, device type, browser type and version, operating system, time zone, and cookies.
• Usage Data: Pages visited, games played, time spent on platform, click patterns, and feature interactions.
• Communications Data: Records of your interactions with our customer support team, including live chat transcripts and email correspondence.
• KYC Documentation: Copies of government-issued IDs, selfies for identity verification, and proof of address documents submitted during the Know Your Customer process.

3. How We Use Your Data

9a jili uses your personal data for the following purposes:

• To create and manage your 9a jili account and verify your identity;
• To process deposits, withdrawals, and other financial transactions;
• To provide, maintain, and improve our gaming services and platform features;
• To comply with legal and regulatory obligations, including anti-money laundering (AML) and counter-terrorism financing (CTF) requirements;
• To detect, investigate, and prevent fraud, cheating, and other prohibited activities;
• To enforce our Terms & Conditions and other platform policies;
• To send you transactional communications (e.g., deposit confirmations, withdrawal notifications, security alerts);
• To send you promotional communications about 9a jili offers and bonuses, where you have consented to receive such communications;
• To conduct responsible gaming checks and enforce self-exclusion requests;
• To analyze platform usage and improve user experience through aggregated, anonymized analytics.

4. Legal Basis for Processing

4.1 9a jili processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing required to fulfill our obligations under the Terms & Conditions you agreed to upon registration;
• Legal Obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR requirements and AML/CTF obligations;
• Legitimate Interests: Processing necessary for fraud prevention, platform security, and improving our services, where such interests are not overridden by your rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent.

4.2 Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing & Disclosure

5.1 9a jili does not sell your personal data. We may share your data with the following categories of recipients only as necessary:

• Payment Processors: GCash, PayMaya, and banking partners (BPI, BDO, Metrobank) to process financial transactions;
• Identity Verification Providers: Third-party KYC service providers who assist in verifying your identity documents;
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and law enforcement agencies, where required by law;
• Technology Service Providers: Cloud hosting, cybersecurity, and analytics providers who process data on our behalf under strict data processing agreements;
• Game Providers: Third-party game developers whose games are hosted on the 9a jili platform, to the extent necessary for game operation and fairness auditing.

5.2 All third parties with whom 9a jili shares personal data are required to maintain appropriate security standards and to use the data only for the specified purpose.

6. Cookies & Tracking Technologies

6.1 9a jili uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze platform usage.

6.2 We use the following types of cookies:

• Essential Cookies: Required for the platform to function. These cannot be disabled.
• Functional Cookies: Remember your preferences (e.g., language, display settings).
• Analytics Cookies: Help us understand how users interact with the platform through aggregated, anonymized data.
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your consent.

6.3 You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.

7. Data Retention

7.1 9a jili retains your personal data for as long as your account is active and for a period thereafter as required by applicable law. Specifically:

• Account and transaction data is retained for a minimum of five (5) years following account closure, as required by Philippine AML regulations;
• KYC documentation is retained for the duration of the account relationship and for five (5) years thereafter;
• Customer support communications are retained for three (3) years;
• Technical and usage data is retained for up to two (2) years in identifiable form, after which it may be retained in anonymized, aggregated form indefinitely.

7.2 Upon expiry of the applicable retention period, personal data is securely deleted or anonymized.

8. Data Security

8.1 9a jili implements a comprehensive set of technical and organizational security measures to protect your personal data, including:

• TLS/SSL encryption for all data in transit;
• AES-256 encryption for sensitive data at rest;
• Multi-factor authentication for account access;
• Regular penetration testing and security audits;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• 24/7 security monitoring and intrusion detection systems.

8.2 While 9a jili takes all reasonable precautions, no system is completely immune to security threats. You are responsible for maintaining the security of your own account credentials.

9. Your Rights Under the Data Privacy Act

As a data subject under Republic Act 10173, you have the following rights with respect to your personal data held by 9a jili:

• Right to be Informed: The right to know what personal data we collect and how it is used;
• Right of Access: The right to request a copy of the personal data we hold about you;
• Right to Rectification: The right to have inaccurate or incomplete data corrected;
• Right to Erasure: The right to request deletion of your personal data, subject to legal retention requirements;
• Right to Object: The right to object to processing based on legitimate interests or for direct marketing purposes;
• Right to Data Portability: The right to receive your data in a structured, commonly used format;
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer via the contact details in Section 13.

10. Children's Privacy

10.1 The 9a jili platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21.

10.2 If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete the data, and report the incident as required by applicable law.

10.3 Parents and guardians are encouraged to monitor their children's online activities and to use parental control tools to prevent access to gambling platforms.

11. Third-Party Links

11.1 The 9a jili platform may contain references to third-party services (such as payment processors). This Privacy Policy applies only to data processed by 9a jili directly.

11.2 Third-party services have their own privacy policies, and 9a jili is not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you use in connection with your 9a jili account.

12. Changes to This Policy

12.1 9a jili reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered users via email or platform notification at least seven (7) days before taking effect.

12.2 The "Last Updated" date at the top of this Policy reflects the most recent revision. Your continued use of the 9a jili platform after the effective date of any changes constitutes your acceptance of the revised Policy.

12.3 We encourage you to review this Privacy Policy periodically to stay informed about how 9a jili protects your personal information.

13. Contact & Data Protection Officer

13.1 9a jili has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012. If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our DPO:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 on the platform

13.2 We aim to respond to all data privacy requests within fifteen (15) business days of receipt. Complex requests may require additional time, in which case we will notify you of the expected timeline.

13.3 If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at [email protected] or through the NPC's official channels.